Frequently Asked Questions
Q.DO YOU OFFER CUSTOMER PICK UPS?
A.YES, WE DO! Most of our items can be picked up (except tents and bounce houses). Our warehouse is located at 22 Steel Rd, Ste 300 Wylie, TX 75098! Please call 214-536-5128 if you would like to reserve your items using our customer pick up option!
Q.Is there a minimum order amount?
A.If we are delivering the items to you, we require a $99 minimum order before the delivery fees are added. If you are picking up the items, we do not require a minimum order amount. Please note, only select items are available at this time for pick up.
Q.What is the delivery charge?
A.Delivery charges are based on the zip code of the event. Once you complete the checkout process and enter the delivery address, you will be shown what the delivery charge is at the payment screen. If you would like to know what the delivery charge is before that, please message us on our 'live chat' icon on the bottom right of your screen or call us at 214-536-5128.
Q.Does the price include set up and delivery?
A.The prices listed online include setup/teardown EXCEPT for tables and chairs. If you would like tables and chairs set up, additional fees apply.
Q.Do you deliver to other cities?
A.Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q.When do you set up?
A.That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. In rare circumstances, we may deliver the evening before so we can ensure you have the items in time for your event. If this is the case, we will call you to confirm that someone will be at the party location.
Q.What payments do you take?
A.We accept cash, credit and debit cards. However, the initial deposit must be paid via debt/credit card as all rentals require a card on file.
Q.What if we need to cancel?
A.If you need to cancel your event for anything outside weather related conditions, we completely understand. You will be given a raincheck valid for up to 1 year from the original scheduled event date. No refunds will be given nor will rainchecks be transferrable to another company or party.
For weather related conditions, we will monitor the conditions the week leading up to your event. We will not set up in any unsafe weather conditions (i.e. rain, lightning, high winds, etc.). Our definition of inclement weather is 60% chance of rain during your party/event for over 50% of your event time. We use weather.com to monitor weather related conditions. If you choose to cancel due to the weather conditions as stated, we will not deliver it to you and anything you have already paid will be issued to you in the form of a raincheck good for 1 year. If you choose to keep you rental, we will deliver and full payment will be due. No refunds or discounts will be given at that point even it rains all day or temperatures are below 40.
For weather related conditions, we will monitor the conditions the week leading up to your event. We will not set up in any unsafe weather conditions (i.e. rain, lightning, high winds, etc.). Our definition of inclement weather is 60% chance of rain during your party/event for over 50% of your event time. We use weather.com to monitor weather related conditions. If you choose to cancel due to the weather conditions as stated, we will not deliver it to you and anything you have already paid will be issued to you in the form of a raincheck good for 1 year. If you choose to keep you rental, we will deliver and full payment will be due. No refunds or discounts will be given at that point even it rains all day or temperatures are below 40.
Q.Do you require a deposit?
A.Yes all orders require a 25% Credit Card deposit. Deposits are NON-REFUNDABLE. If you need to cancel your reservation, you will be given a raincheck valid up to 1 year from the date of the original scheduled event.
Q.What surfaces do you set up on?
A.We can set up on grass, dirt, asphalt, and concrete for most of our products. Pole tents must be set up on grass surfaces only.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. If however, damage occurs due to failure to follow our safety rules, negligence or the item(s) is lost, you will be responsible for all damages up to and including replacement of the item(s) damaged, which can cost hundreds of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so you are aware in advance.